All courses
Behavioural Custom (½ – 1 day)
Assertive Behavior Training
Speak up in the moment that matters.
Confident communication and decision-making for high-pressure situations — for clinical and corporate teams.
Duration
Custom (½ – 1 day)
Best for
Nurses & junior doctors +2 more
Format
Role-play heavy workshop
Certification
AFAI Certificate
Learning outcomes
What you'll walk away able to do.
- Use assertive (not aggressive) communication
- Escalate concerns safely
- Say no with respect
- De-escalate conflict
Curriculum
Inside the programme.
01
Communication styles
- Passive vs assertive vs aggressive
02
Tools
- CUS, SBAR, two-challenge rule
- Boundary setting
03
Role-play
- Difficult conversations
- Escalation scenarios
Who this is for
- Nurses & junior doctors
- Customer-facing staff
- Managers & team leads
Details
- Format
- Role-play heavy workshop
- Certification
- AFAI Assertive Behavior Certificate
Assessment
Participation, practical demonstration and faculty feedback where applicable.
Ideal setting
Small-group training with hands-on skill stations.
Customisation
Can be adapted for audience profile, location, language, participant count and institutional documentation needs.
